Keep patients connected between visits.
A proposed pilot offer for pharmacies, clinics and health programmes in Kenya. Consent-based follow-up around medicine access, refills, patient education and the barriers that interrupt care.
The gap is usually between visits.
A refill is missed. A price changes, a pharmacy runs out, or the trip costs too much this month. Unless someone follows up, the care team finds out at the next visit, if there is one.
- Refills missed with nobody following up
- Cost, stock or travel barriers never recorded
- Patient questions with no clear owner
- No record of who was reached and how
What gets built in a pilot.
Refills and review reminders
Help care teams follow up when a refill or review is due. Message timing, preferred channels and opt-out steps are agreed before starting.
Access and affordability follow-up
Record reported barriers such as cost, stock availability or travel. Assign follow-up to the right team and track whether the issue is resolved.
Education and care-team handoffs
Share education approved by the care team. Route patient questions and concerns to a named healthcare professional for review.
Engagement and follow-up summaries
A clear record of who was reached, which barriers came up and what was resolved.
Built for these teams.
Start small. Prove it. Then grow.
Map the workflow
A 30-minute call on how the work runs today. Who reports what, where it goes, and where it gets stuck.
Find the bottleneck
Usually one or two points where visibility breaks, not the whole operation. That's where we start.
Run a paid pilot
2 to 4 weeks on one region, product line or team, with what counts as success agreed in writing first.
Scale what works
Roll out to more regions or teams only once the pilot has shown results.
Common questions.
How is consent handled?
Consent and contact preferences are agreed before anyone is enrolled, with clear opt-out steps in every channel.
Who answers patient questions?
Questions and concerns are routed to a named healthcare professional on your team for review.
What should I share in a first message?
Your workflow and patient group in general terms. Please don't include patient names or medical details.
How do we start?
With one facility and one patient group, so the workflow is tested before it grows.
More of what I build.
Tell me what you're trying to track.
A few lines about your workflow is enough, without patient names or medical details. I'll reply within two working days with either a time for a call or an honest "this isn't the right fit".